TechSee delivers game-changing Computer Vision AI technology for Customer Engagement to global multinational brands in the telecoms, insurance, utilities and consumer products verticals.
TechSee’s patented Augmented Vision Support technology provides contact centres and global field tech organisations with a solution to quickly connect to the customers’ physical environment while they are on the call. Using their smartphone camera to see the problem, diagnose it, and show the customer what to do visually, using augmented reality technology on the physical device. The solution is simple to operate and works across different smartphones, mobile operating systems, and browsers. No software installation is required.
TechSee’s visual support platform enables support teams to handle technical calls more efficiently while being able to see the product in the customer premises and to direct the customer using Augmented Reality on the required actions to troubleshoot and resolve the technical issue: Reducing technician dispatch rate, increasing the first call resolution (FCR), reducing Average Handle Time (AHT) and reducing the non-defect transfer rate (NDT).
The platform improves customers’ experience dramatically.
Senior QA open position
We are looking for a talented and experienced Senior software QA Engineer to ensure product quality in a fast-growing company.
-Collaborate with Development and Product to Identify processes that would benefit from automation
- Create test plans and test cases for new features and develop automation routines
- Develop and apply manual and automation scripts for new and existing features
- Execute automation tests on daily basis
- 6+ years experience testing mobile and web B2B solutions
- 4+ years working experience with automation technologies - of B2B SaaS solutions – complex back-office/admin, mobile and front web applications
- Demonstrated ability to write scripts using Python or other scripting language
-Strong analytical, problem solving and creative thinking skills
-Excellent verbal and written communication skills in English
- Experience automating video-related mobile applications- advantage
- Database queries knowledge (noSQL DB) - advantage