About the Company:

TechSee is the leader in Visual Engagement.

TechSee is revolutionizing the customer support and field services industries through Augmented Reality and AI technology. A proven leader in the market, TechSee has hundreds of customers including Vodafone, Orange, Hitachi, and dozens of Fortune 500 companies. TechSee is rapidly expanding globally and is backed by leading venture capital firms like Salesforce Ventures, Scale Ventures, and OurCrowd.

The opportunity:

We are looking for talented Customer Success Managers to join our Global Customer Experience team.

The Customer Success Manager is the linchpin in ensuring our clients successfully implement and adopt our solutions.

Working together with the commercial teams, the CSMs support our customers throughout the post-sale delivery and support phase, and ongoing throughout their TechSee partnership.

Responsibilities:

• Lead deployment of our SaaS solutions providing technical delivery and onboarding, best practices, and training of TechSee customers

• Serve as the advocate and focal point for key accounts by establishing and driving a deployment plan to deliver positive client outcomes including providing analytical operational expertise incorporating the adoption of the deployed products and data.

• Identify and pursue opportunities to expand client business with TechSee year over year

• Provide Best Practices and Lessons Learned to support the optimization of deployed systems, and their adoption level

• Establish internal and client facing communication plans and meeting cadence to drive progress, communicate updates and achieve outcomes.

• Provide regular updates to both client and internal executives on overall account health and activities

• Collaborate with internal Product leadership on opportunities to optimize product offerings based on learning from in-depth use of systems.

Requirements:

• Bachelor’s degree in computer science, Engineering, Business, or a related field; or equivalent work experience required. While a technical degree is not mandatory, a strong technical foundation is essential to success in this role.

• 6+ years of consultative customer-facing delivery/account/program and project management experience in an enterprise SaaS company

• Experience working with Tier 1 customers, ideally some in the Telecom or Insurance industries.

• Ability to personally interact with technical resources (Expected technical knowledge in Security - High Level, LDAP/Authentication, API/POSTMAN, DB)

• Proven experience growing customers business year over year and managing relationships with the customer’s different stakeholders.

• Excellent oral and written communication skills in English including the ability to draft and present project plans, QBRs/business updates, SOWs and related documents and communicate across all levels of corporate structure.

• Experience managing one's own time and balancing many different customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment

• Ability to multi-task and meet deadlines when supporting requests that create competing priorities.

• Ability to work with sales executives and assist with opportunities as subject matter expert.

• Demonstrated ability to take the initiative and work in a self-directed manner, as well as maintain good working relationships with cross-functional teams.

• Location: NY\NJ\MA

• Spanish, French, or other languages is a plus

Why work with us?

Our culture encourages collaboration and emphasizes success, personal and professional development.

• Career path: This role serves as a launching point into further leadership in Customer Success and or Business Development.

• Training: Formal development of your CS skills, including leadership skills, and business acumen in addition to learning TechSee’s market-leading AI and AR solutions.

• Compensation: strong benefits and an ownership (equity) in a high-growth SaaS venture. Employees receive full health benefits (including vision and dental) and a generous 401K matching program.

• Tools: Provide you with the resources needed to achieve your goals of successfully developing and managing customer relationships.

• Work environment: This is a remote role, with frequent virtual social activities to promote employee engagement. Employees at TechSee are supported through a flexible work environment that allows for working from home or coming into one of the many WeWork offices.

• Culture: TechSee is a fun and exciting place to work, empowering its employees to bring out-of-the-box thinking to generate cool new ideas. Our culture encourages inclusive teams and emphasizes care and collaboration.

•  Success: TechSee has established a global presence, trusted by Tier 1 enterprise customers across the telecom, consumer electronics, manufacturing, insurance, and many other industries. Our product is used by companies like TELUS,  Verizon, HIPPO, Lennar, Vodafone, Hitachi, Samsung, Heineken and more!

•  The company is headquartered in Tel Aviv with offices in Boston, Chicago, DC, Raleigh for the US